Privacy Policy

Privacy Policy
This Privacy Policy describes how SKN LAB PTY/LTD collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@sknlab.com or by mail using the details provided below:

Skn Lab, 1044A Dandenong Road, Carnegie VIC 3163, Australia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Device Information

Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our Site.
Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, or similar technologies.
Disclosure for a business purpose: Shared with our analytics and hosting service providers.
Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order Information

Purpose of collection: To fulfill your orders, process payments, arrange for shipping, provide invoices, communicate with you, screen for fraud, and, where applicable, send marketing communications.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with payment processors, shipping providers, and order management systems.
Personal Information collected: Name, billing address, shipping address, payment information (excluding stored card details), email address, and phone number.

Customer Support Information

Purpose of collection: To provide customer support.
Source of collection: Collected directly from you.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to facilitate services and fulfill our contracts with you. For example:

• Hosting and Analytics: Our Site is hosted on WordPress and uses analytics tools such as Google Analytics. Learn more about Google Analytics privacy practices here.
• Third-Party Plugins: Some plugins used on our WordPress site may collect and process data to improve functionality.

Legal Obligations: We may share your information to comply with applicable laws or legal requests.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications.

• Google Analytics: We use Google Analytics to understand Site usage. Opt out here.
• Other Ad Platforms: Your interaction with our ads may be shared with partners using cookies or other tracking technologies.

Opt-out Links:

• Google: Ad Settings
• Facebook: Ad Preferences

Cookies

Cookies are used to improve your browsing experience by remembering preferences and tracking usage. You can manage cookie settings through your browser or opt out via tools such as the Digital Advertising Alliance.

Lawful Basis for Processing

If you are in the European Economic Area (EEA), we process your data based on:

• Your consent
• Performance of a contract
• Legal compliance
• Legitimate interests

Retention

We retain your Personal Information as long as necessary unless you request its deletion.

Your Rights

• GDPR: Access, correction, deletion, or data portability rights for EEA residents.
• CCPA: California residents may request access, correction, or deletion of their Personal Information.

Changes to this Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.

Last Updated: 19 NOV 2024